PolicyPrivacy
London Property Management is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with our website, services, and communications.
1. Information We Collect
We may collect and process the following information:
- Personal details: Name, email address, phone number, postal address.
- Property-related information: Block/unit details, management requirements, maintenance requests.
- Payment information: Limited to billing and invoicing records (processed via secure third-party providers).
- Website usage data: IP address, browser type, cookies, and analytics to improve our website performance.
2. How We Use Your Information
We use your information to:
- Provide and manage our property management services.
- Respond to enquiries, maintenance requests, and quote submissions.
- Communicate important updates about your property or our services.
- Comply with legal, financial, and regulatory requirements.
- Improve our website and digital tools for better user experience.
3. How We Share Information
We do not sell your data. We may share limited personal information with:
- Trusted contractors and service providers (e.g., maintenance engineers).
- Legal and financial professionals where required.
- Regulators or authorities, if legally necessary.
All third parties are required to process your data securely and only for the intended purpose.
4. Cookies & Tracking
Our website uses cookies and similar technologies for:
- Website functionality.
- Analytics and performance monitoring.
- Secure login to resident portals.
You can manage or disable cookies via your browser settings, though some features may not work correctly without them.
5. Data Retention
We retain your personal data only as long as necessary to fulfil the purposes outlined in this policy, or as required by law.
6. Your Rights (GDPR)
If you are based in the UK or EU, you have the right to:
- Access the personal data we hold about you.
- Request correction or deletion of your data.
- Restrict or object to certain processing activities.
- Request data portability.
To exercise your rights, please contact us at: hello@pmlondon.co.uk.
7. Security
We use technical and organisational measures to protect your data, including encryption, secure servers, and limited access controls. However, no system is 100% secure, and we cannot guarantee absolute security.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites.
9. Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
10. Contact Us
If you have any questions about this Privacy Policy or how we process your data, please contact:
London Property Management
Down Park Coach House, East Grinstead, RH10 4HQ